Managing customer data and interaction is critical to the success of any business. With Bella Field Service Software there is no more searching through spreadsheets, emails, and databases. Everything your company needs is located in one place and accessible from any computer, laptop, or PDA at anytime.

Customize Bella to fit your current business process of managing leads, phone and email communications, customer support, and customer service history. Get better visibility into your organization by tracking leads and real-time status of customer service request.

With Bella's easy-to-use interface see an immediate impact to your bottom line by enhancing customer satisfaction, closing more deals, lowering costs, and having a real-time view into your business. With Bella's easy-to-use interface see an immediate impact to your bottom line by increasing customer satisfaction, closing more deals, decreasing costs, and having a real-time view into your business. Field resources have real-time access to customer data while at the service site. Field resources also have the ability to update customer data in real-time for office staff and management to view.

In addition, a robust Customer Portal feature gives you the ability to greatly increase customer satisfaction by the use of online service requests and updates. Your customers are provided real-time access to check Job status, history, and provide feedback. Field Service organizations are able to lower costs by automating this process and increase sales by maximizing field resources time servicing the customer.

About Bella Solutions: Bella provides web-based Field Service Software or SaaS (Software as a Service) for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any industry that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one software application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella’s Field Service Software

Technorati Tags: field service software, service software

Managing customer data and interaction is critical to the success of any business. With Bella Field Service Software there is no more searching through spreadsheets, emails, and databases. Everything your organization needs is located in one place and accessible from any computer, laptop, or PDA at anytime.

Customize Bella to fit your current business process of managing leads, phone and email communications, customer support, and customer service history. Get better visibility into your business by tracking leads and real-time status of customer service request.

With Bella's easy-to-use interface see an immediate impact to your bottom line by enhancing customer satisfaction, closing more deals, lowering costs, and having a real-time view into your organization. With Bella's easy-to-use interface see an immediate impact to your bottom line by enhancing customer satisfaction, closing more deals, decreasing costs, and having a real-time view into your business. Field resources have real-time access to customer and back office data while at the remote service site. Field resources also have the ability to update customer data in real-time for office staff to view.

In addition, a robust Customer Portal feature gives you the ability to greatly improve customer satisfaction by the use of online service requests and updates. Your customers are provided real-time access to view Job status and history and provide feedback. Field Service organizations are able to lower costs by automating this process and increase sales by maximizing field resources time servicing the customer.

About Bella Solutions: Bella provides web-based Field Service Software or SaaS (Software as a Service) for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution will add value to any company that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one software application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella’s Field Service Software

Technorati Tags: field service software, service software

Field Service Software automation can improve technician and asset utilization, compliance with internal policies and external regulations, and customer retention through increased SLA compliance and first-call repair resolution. These systems will reduce paperwork and phone calls, as well as improve technicians and sales rep productivity and inventory visibility. The software can also boost sales by allowing technicians to open work orders, perform preventive maintenance, and accept payment on-site, as well as take advantage of upselling or cross-selling opportunities on-site.

Businesses in a wide variety of industries provide customers with field services as a primary business or as part of long-term customer service and support. Field service organizations may include, for instance, manufacturers who offer after-market service, mechanical contractors, and property or utility managers. Depending on the size and type of organization, field services may involve a handful of employees in a local area or thousands of staff internationally. Regardless of whether such field services represent the primary business, a secondary profit center, or a competitive differentiator, organizations with a field service component depend on efficient coordination among distant field employees, dispatch and office staff, and the companies collective customer and business knowledge.

Unfortunately, managing field operations accurately and effectively can be a challenge for all companies. Manual processes and uninformed decisions are the rule, not the exception. Inconsistent work practices, lack of inadequate or untimely visibility into field activities, and volumes of paperwork hinder efficiency and drag down both customer service and profits. Manual reporting of time and materials requires redundant data entry, increases the likelihood of errors, and delays planning and billing. In addition, intellectual capital and know-how frequently resides in just one or two experienced people, leaving the organization at substantial risk of operational chaos and loss of intellectual capital if the unexpected occurs.

Yet even with the most experienced scheduling managers, work-assignment decisions rarely take full advantage of timely data on resource availability, qualifications, service history, optimal routing, work priority, and other demands on the resources. There are simply too many shifting factors to quickly incorporate into a manual scheduling or work assignment process. This is particularly true given the competitive environments of field service markets, wherein customers are expecting not only faster service and more accurate estimates of arrival and completion times, but also that they "get it fixed" the right way the first time.

Despite these challenges, field service operations are often the last part of an organization to capitalize on information technologies. Although many businesses enjoy the efficiencies of enterprise resource systems and supply chain automation, those systems rarely extend throughout the management of field operations. Moreover, the gains provided by existing business solutions and supply chain systems are subject to the law of diminishing returns. In most organizations, however, field service operations still represent the last frontier for technological innovation. There, process integration, targeted automation, and electronic information can still dramatically increase productivity, operational insight, and management.

You need an end-to-end Field Service Software solution that can efficiently integrate customer, business, and operational information, making that information accessible to both office and field staff as needed for maximum efficiency in work scheduling, assignment, completion, parts inventory management, equipment management, reporting, and billing.

To learn more visit Bella Solutions Service Software

Technorati Tags: field service software, service software

Bella Solutions, a leading provider of web based Field Service Software launches version 4.2. This release provides customization for Field Service companies to easily integrate the software into their current business process eliminating the need to change the way they do business. Fields technicians and sales no longer have to visit the office or drive inefficient service routes. Bella connects the field technician to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job tracking is improved, all of which enhance customer satisfaction, reduce costs, and increase profits.

In addition, a robust Customer Portal feature was added giving Bella clients the ability to greatly improve customer satisfaction by the use of online service requests and updates. Client’s customers are provided real time access to view Job status and history and provide feedback. Field Service organizations are able to reduce costs by automating this process and increase sales by maximizing technicians and sales time in the field. View more information at Bella Service Software

Scheduling and dispatching field service and sales resources are challenges for service organizations. Many organizations rely on out-of-date software and paper-based and telephone-based processes to link field service workers with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, workers often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Bella’s web based technology enable’s field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity.

Company officials stated, "We work closely with our Clients who provide invaluable real world requirements. Merging these requirements with our customizable technology allows us to provide the best possible solution for the Field Service Industry.”

About Bella Solutions: Bella provides web based software for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any industry that manages field sales and technicians or remote resources. Bella provides the ability to streamline operations by providing CRM, Service Job Management, Scheduling, Equipment Maintenance, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one software application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella Field Service Software

Technorati Tags: field service management, field service software, service software

The pressure to perform is a constant in field service operations. With expenses climbing for trained personnel, equipment, and fuel, so is the pressure to cut costs - but without cutting corners. Leave customers dissatisfied, and they most likely will leave you for a competitor. Resolving service issues often requires ready access to technical data and support. The order of the day is “get it right the first time.” For managers and administrators, this means processing service requests, deploying field staff most efficiently, logging job completions, and posting invoices as quickly and accurately as possible.

It’s not surprising that field service companies looking for help to meet these challenges have turned to mobile solutions. Many may have found just what they were looking for in Bella Solutions Field Service Software.

Bella Solutions business value impact:

• Improve cash flow by starting and closing jobs faster, accelerate billing cycles, and reduce outstanding invoices.
• Help reduce billing errors and omissions with fewer data-entry errors when orders and billing matters are completed on site.
• Increase work orders completed per day by helping to provide direct links between field technicians and sales and back office systems for increased utilization.
• Capture additional repair opportunities by helping to provide automatic prompts for additional services while on site.
• Reduce overtime and use of subcontractors by helping boost technician productivity with improved standardized work processes, resource utilization, knowledge base access, and automated administrative processes.
• Lower rework incident rate by helping to standardize service procedures and reduce verbal and written communication errors.
• Reduce administrative overhead by helping to reduce back office paperwork and automating work processes.
• Help save on telephone and fuel costs by deploying technicians to the closest job sites with correct parts and service information.

About Bella Solutions: Bella develops and markets a web based Service Software for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software can benefit any company that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one software application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella Field Service Software

Technorati Tags: field service software, service software, web based

Bella Solutions, a leading provider of Web-based Field Service Software now provides a multi-lingual version of their software. In addition to English, the software is also available in Spanish, Italian, French, German, Portuguese, Norwegian, and Dutch. This enhancement provides increased usability for global Field Service companies to easily integrate the software into their current business process eliminating the need to change the way they do business. Field technicians no longer have to physically visit the office or warehouse or drive inefficient service routes. Bella connects field technicians and field salse to the back office and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which increase customer satisfaction and increase profits.

Company officials said, "Our international Customer base is increasing. We will continue enhancing the software to provide an easy-to-use, flexible, and robust solution for the global Field Service industry.”

About Bella Solutions: Bella develops and markets a web-based field service software or SaaS (Software as a Service) for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized by any company that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet even wirelessly. Scheduling and dispatching field service and field sales resources are challenges for service organizations. Many organizations rely on out-of-date software, paper-based, and telephone-based processes to link field technicians with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, workers often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed invoicing and reduced customer satisfaction. Bella’s Web-based technology enables field service businesses to automate their schedules and dispatch processes, thereby reducing office costs and increasing field technician and field sales productivity.

For additional information visit Bella Field Service Software

Technorati Tags: CRM, field service management, field service software, scheduling software, service software

Customer portals are a great way to increase your Customer satisfaction levels, grow your business, and increase profits. Sound too good to be true…? Well, it’s not! With today’s user friendly Web-based technology, creating Customer portals has become a necessity for businesses big and small. Bella Field Service Software provides east-to-use Web-based Customer portal access. Most likely, your Customers provide your primary source of revenue. Offering “self-service” or “self-support” 24 hours a day, 7 days a week is invaluable. According to a recent Forrester report self service results in a 97% savings per customer interaction for your business. Also, the convenience and time savings create a win-win for your business and your customers.

Customer portals can be add value to your business in many ways. Some examples for your Field Service business are:

• New Service Request
• View Status of Open Service Requests
• View History of Service Requests
• Customer Support Questions
• Billing/Accounting Questions

Bella’s Service Software also provides the option to set different access levels for each Customer. From “view only” access to “full access” to view available time slots on your company calendar and scheduling an appointment. Field Service companies are increasingly looking at web-based software solutions. With Bella Solutions, field service organizations can increase worker productivity and reduce costs by remotely dispatching the closest available field technician to the job. Field Technicians and Field Sales no longer have to visit the office or warehouse or drive inefficient service routes. In addition, Bella connects the field technician to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which increase customer satisfaction, reduce costs, and increase profits.

To learn more about how Customer portals will increase your Customer satisfaction levels, grow your business, and increase profits visit Bella Field Service Software

Technorati Tags: CRM, field service management, field service software, SaaS, scheduling software, service software, web based

Scheduling and dispatching field technicians and field sales are challenging for all small service organizations. Many organizations rely on out-of-date software, paper-based, or telephone-based processes to link field resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, workers often did not have ready access to the information required to complete the sales or service call on the initial visit. In addition, once a sales or service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed payment and reduced customer satisfaction. Bella Field Service Software web based technology enables field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity. See immediate results to your bottom line.

Scheduling with Bella Field Service Software is quick and easy:

• Easily view schedules for all resources from any computer, laptop, or PDA.
• Create and update schedules with just one click.
• Make quick and easy updates with drag and drop appointments.
• Automate email and text reminders to alert your field resources.
• View scheduling calendar by customizable color codes.

About Bella Solutions: Bella provides web based service software or SaaS (Software as a Service) for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any business that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet even wirelessly.

For additional information visit Bella Field Service Software

Technorati Tags: CRM, field service management, field service software, SaaS, scheduling software, service software, web based