Customer portals are a great way to increase your Customer satisfaction levels, grow your business, and increase profits. Sound too good to be true…? Well, it’s not! With today’s user friendly Web-based technology, creating Customer portals has become a necessity for businesses big and small. Bella Field Service Software provides east-to-use Web-based Customer portal access. Most likely, your Customers provide your primary source of revenue. Offering “self-service” or “self-support” 24 hours a day, 7 days a week is invaluable. According to a recent Forrester report self service results in a 97% savings per customer interaction for your business. Also, the convenience and time savings create a win-win for your business and your customers.

Customer portals can be add value to your business in many ways. Some examples for your Field Service business are:

• New Service Request
• View Status of Open Service Requests
• View History of Service Requests
• Customer Support Questions
• Billing/Accounting Questions

Bella’s Service Software also provides the option to set different access levels for each Customer. From “view only” access to “full access” to view available time slots on your company calendar and scheduling an appointment. Field Service companies are increasingly looking at web-based software solutions. With Bella Solutions, field service organizations can increase worker productivity and reduce costs by remotely dispatching the closest available field technician to the job. Field Technicians and Field Sales no longer have to visit the office or warehouse or drive inefficient service routes. In addition, Bella connects the field technician to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which increase customer satisfaction, reduce costs, and increase profits.

To learn more about how Customer portals will increase your Customer satisfaction levels, grow your business, and increase profits visit Bella Field Service Software

Technorati Tags: CRM, field service management, field service software, SaaS, scheduling software, service software, web based

Scheduling and dispatching field technicians and field sales are challenging for all small service organizations. Many organizations rely on out-of-date software, paper-based, or telephone-based processes to link field resources with the office. Traditionally, field resources have been required to physically visit an office or call office staff to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, workers often did not have ready access to the information required to complete the sales or service call on the initial visit. In addition, once a sales or service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed payment and reduced customer satisfaction. Bella Field Service Software web based technology enables field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity. See immediate results to your bottom line.

Scheduling with Bella Field Service Software is quick and easy:

• Easily view schedules for all resources from any computer, laptop, or PDA.
• Create and update schedules with just one click.
• Make quick and easy updates with drag and drop appointments.
• Automate email and text reminders to alert your field resources.
• View scheduling calendar by customizable color codes.

About Bella Solutions: Bella provides web based service software or SaaS (Software as a Service) for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any business that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet even wirelessly.

For additional information visit Bella Field Service Software

Technorati Tags: CRM, field service management, field service software, SaaS, scheduling software, service software, web based